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Connections - Bass Strait islands

New connections

Provide us with the technical specifications of your new connection: 

We will visit your site to see what needs to be done to establish your connection. We will work out if your connection can be added directly to the network as it is or if we need to add an extension to the distribution network. This information will affect the time and cost of your connection. We can then quote on the materials required and the cost of your connection.

 

New connections up to 25 kVA have a fixed base cost, with an additional charge per kVA over 4.5 kVA. Installations above 25 kVA are charged the cost of materials, labour, overheads, delivery and the related costs of setting up new infrastructure plus an additional 15% to cover ongoing maintenance and service costs. The current cost of connection fees is set out in the electricity tariffs. We will send you a ‘letter of offer’ showing the amount your new connection will cost.  

You can now ask your electrical contractor (who must hold a Tasmanian Electrical Contractor’s Licence) to perform the work required for your new connection.

 

Once your electrical contractor finishes work on your site, they must send the Electrical Works Request (EWR) and Certificate of Electrical Compliance (CEC) forms to BSImailbox@hydro.com.au. The EWR and CEC are required by law and must be lodged before we can connect your premises.

 

If equipment owned by you needs to be fitted to a Hydro Tasmania asset, your electrical contractor will also need to complete an Indemnity for installation of private assets on Hydro Tasmania poles form (349 KB PDF). For example, if the supply of electricity to your premises is underground, your metering unit is fitted directly to the Hydro Tasmania pole. In this situation, you own and are responsible for the supply cable and metering unit and you must indemnify Hydro Tasmania by lodging the form. 

After we receive your signed letter of offer, you will receive an invoice for the cost of the new connection. If changes to the network are required, we will order the materials. Once you pay your invoice, we will schedule works to complete the new connection in line with the Tasmanian Electricity Code. 

Alterations and additions
When you renovate or make changes to your power supply, you may need us to make changes to the energy meter or the connection point. This might include:
  • temporarily disconnecting the power supply to your home so that repairs can be made to fascia boards
  • changing your electricity supply from overhead to underground
  • changing your connection from 3 phase to single phase. 
  • install Tiger Tails (High-vis black and yellow striped tubed) on your service line
Minor changes
The work on your property must be done by an electrical contractor with a Tasmanian Electrical Contractor’s Licence.

When they have finished, they must submit an Electrical Works Request (EWR) to BSImailbox@hydro.com.au so we know that work is required at your property.

We will aim to complete the work within 10 business days, but there may be delays if parts need to be ordered and brought to the island, if extreme weather events occur, or if there are unplanned outages. If it will take longer than 10 business days, we’ll let you know as soon as possible.

Our charges for the work you request will be on your next energy bill after the work is complete. 

Major changes
To make large-scale changes to your energy supply connection, for example changing from single phase to 3 phase, you need to follow the process for a new connection (above). Your electrical contractor will be able to advise you on this.