COVID-19 response

Like everyone, we are following official advice on COVID-19 and looking after our people, while continuing to work with our partners at TasNetworks and Aurora Energy to make sure, as much as possible, that it’s business as usual and we keep the lights on.

We're committed to helping the Tasmanian community, in addition to the measures announced by Aurora Energy and the State Government. As a major contributor to Tasmania’s economy, we have continued to progress our projects – including Battery of the Nation – to create work for Tasmanians.

Our community

Helping-hands

Supporting our local community groups

We expanded our annual Community Grants Program, with up to $5,000 being awarded to an increased number of recipients for the 2020 round, reflecting the importance of grass roots organisations supporting their local communities through good times and bad. Find out about the community groups who have been awarded a community grant here.

We launched a special COVID-19 Community Grants round. These were available for community groups on-the-ground, delivering relief for people affected by the economic downturn of COVID-19. Through this program 29 community groups received up to to $10,000 to continue speciic initiatives that will help rebuild communities. You can find out more about the recipients here.

Connection

Keeping people connected

Our IT team have provided a number of iPads to the Royal Hobart Hospital. Decommissioned Hydro Tasmania equipment that is still in great condition, which can be used by patients who will be more isolated from their families and loved ones more than usual.

We're helping Colony47 continue to break the cycle of disadvantage, with $20,000 for the provisions of the most essential service imaginable - food for vulnerable people - and learning packs for children at home.
People

Supporting our local businesses

We want to continue to support the local businesses our people use every day to buy their coffee and lunch throughout Tasmania, so we are purchasing gift vouchers and coffee cards from these places, because we all want those businesses to still be there when we get back to normal!
Suppliers

Supporting our suppliers

We understand the need to be agile and responsive. We have made some changes to our procurement procedure ensuring invoices are paid within 14 days, instead of the usual 30 day payment period. You can find our updated Supplier Arrangements online, or you can talk to your Hydro Tasmania representative.

Education

Education

We're helping provide additional educational support for Tasmania's kids through our long-term partnership with the Smith Family, with $50,000 donated to provide digital access to learning, including hardware and training for kids who are at risk of falling behind at this time.

To ensure our kids have the equipment they need to continue to study from home, we've donated 20 decommissioned laptops to Laptops for children in Launceston. This group offers a place for people to donate unused laptops so that they can be given to a child in need.

Bass Strait islands

Stay-home

Customers on the Bass Strait islands can be confident their energy supply is secure

Our staff are actively monitoring these networks and are ready to respond as needed. If you have any questions please contact:

  • TasNetworks call centre for faults on 132 004
  • Momentum Energy for billing on 1300 662 778
  • Hydro Tasmania for general enquiries on 1300 360 441

Our recreation sites

Camping

Our recreation and visitor sites are open for use


The lakes and land managed by Hydro Tasmania are open for boating, camping, fishing, exercise and other recreational activities. Some visitor sites are still affected and remain closed for now.

Social distancing, hygiene and gathering size restrictions still apply.

Visit our alerts page for up to date information.
At-work

Contact Hydro Tasmania on 1300 360 441 if you have any questions and stay up to date through our Facebook page.

For the most accurate and up-to-date pandemic information visit the Tasmanian Government’s COVID-19 website.

Updated on 9 April 2021